Alignment Center and Alaska Car & Truck

Their markup on parts is outrageous. They buy parts from the local auto parts stores, AutoZone, NAPA, and so forth, and charge you dealer list prices. For example, your price for a walk-in customer at AutoZone may be $149, but this place will charge you what the dealer lists the price at, which is just bad business. Second, they will quote you for an alignment, then when you go in to pick it up and pay, they tack on an extra $75 for a steering angle sensor recalibration. That they conveniently forgot to mention.

Took in a 25 passenger shuttle for alignment job and got more than I thought I would get! I am saying that as a positive thing as they found and did what we needed to keep us straight and using our new tires up correctly. This is what I needed! So, as the receipt says “If you’re not happy we’re not happy.” I am happy guys! The team seems to all work hard and together to make the shop work. Thumbs up! Looking forward to many smooth trips down the road!

I had a frustrating and disappointing experience at this auto shop. I was charged for “repairs” that seemed unnecessary, but I reluctantly authorized them just to get my vehicle back without further hassle. The final bill was jaw dropping, inflated by an outrageous markup on parts. When my wife questioned the owner about a senior discount that was clearly advertised on their website, he was dismissive and unprofessional and tried to get out of honoring it. The whole encounter felt predatory. My Reply to the Aligment Centers Response below…. Thanks for the response, but it’s clear this is just a canned attempt to look good without addressing the real issues. You use carefully crafted langua…

Had an alignment done at Alignment Center and Alaska Car & Truck, and they did an excellent job! Friendly staff, quick service, and my car drives perfectly now. Highly recommend them for quality auto work in Anchorage!

I had a very poor experience here. The team was fast, but they bait-and-switched me. They determined that the heat was going out because of a coolant leak in 15 min. Charged me $200 for the diagnostic. They replaced the radiator and charged me $1500 for the job (all good). Then they put it all back together and determined the thermostat was what was wrong. They wanted to charge me an additional $500 in labor to go back in and change the thermostat when they should have checked the thermostat during the $200 diagnostic I paid for. I would not recommend this place. They worked too fast and wanted me to cover their oversight.